Check that Bluetooth is activated and follow the path below to enable the location and storage permissions of your mobile:
Settings / Applications _select LUMA NETLOCK_ / Permissions
Location: Always Allow
In the following video you can see how to activate these permissions:
Do not disconnect Bluetooth, it needs to be continuously active for the phone and the anti-theft device to communicate. Geolocation will only be activated when the phone connects with a LUMA NETLOCK.