No. Never unlink your lock without being connected to the app. If you unlink you will not be able to link it again. You will have to open a support ticket f...
Thu, 13 Aug, 2020 at 12:31 AM
Check that your lock makes a sound when you open it. If not, it is necessary to: a) reset the padlock by removing the battery and putting it back in after 2...
Thu, 13 Aug, 2020 at 12:40 AM
Yes, you can do it from the app as long as you are connected to the lock, that is, within its Bluetooth connection range. Access Menu / My locks and after l...
Thu, 13 Aug, 2020 at 12:48 AM
The listening range between the burglar alarm and the phone is approximately 100 m, if you are further away the lock is not connected, so you cannot interac...
Thu, 13 Aug, 2020 at 12:10 AM
Yes, use the same username and password on two different mobiles to see the padlock information
Thu, 13 Aug, 2020 at 1:03 AM
I unpaired the anti-theft device and now I want to pair it again, and although my Bluetooth does show that the NETLOCK is available, I can't sync it through the app.
Contact LUMA, your lock has been locked and we will have to unlock it. Remember, don't unlink your lock to save battery life. You can disable it.
Thu, 13 Aug, 2020 at 1:15 AM
Take out the battery first and put it back in, if this doesn't work, change the battery. If with a new battery there is still no sound, please write to...
Thu, 13 Aug, 2020 at 1:27 AM
NO, the GPS is in your phone, it is the phone that marks the location by being in communication with the anti-theft device
Thu, 13 Aug, 2020 at 1:40 AM
Mesh location system through other users (if they take your motorcycle to another site and another user who has the Luma Netlock app on their phone passes b...
Thu, 13 Aug, 2020 at 2:20 AM
I have received a notification that the alarm is ringing and my phone does not stop vibrating
Thu, 13 Aug, 2020 at 2:40 AM